Get IT Help
Our IT Self Service Portal is a central hub where you can report issues, find answers to common questions, access request forms and track ticket status.
Other Contact Methods
- Live Chat: Click the orange "Chat" button on the IT Self Service Portal to connect instantly with IT support on our portal during business hours.
- Knowledge Base: Search the Knowledge Base for access to training guides and troubleshooting tips.
- Email: Reach out to us at ITServiceDesk@umb.edu.
- In-Person Support: Visit the IT Service Desk on the 3rd floor of Healey Library.
- Phone: Dial 617.287.5220 for direct communication with our support team.
- Frequently Asked Questions (FAQ): For quick solutions to common problems, check out our Frequently Asked Questions (FAQ) section.
Support Hours
Our dedicated team is ready to assist you Monday through Friday, 9:00 a.m.—5:00 p.m.
IT Toolbox
IT applications support your teaching, learning, and daily work—but their names aren’t always self-explanatory. To make things easier, IT Services created the IT Toolbox to highlight key tools, explain what they do, and help you quickly find what’s useful to you. View our tools and services organized by category:
